Innovative Shield NZ
Innovative Shield NZ
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Delivery & Returns

At Innovative Shield Nz we offer a quick, safe and affordable delivery of products to your home, office or wherever your DIY project is taking place.

Surcharges may apply for multiple items, or based on the size, weight or any special handling requirements. This is required to make sure your order reaches you safely. Delivery costs will be calculated and displayed at checkout. Alternatively the store may contact you to make other delivery arrangements.

Timeframes

Once your order has been placed, we aim to deliver it to you within 3-5 working days for Christchurch delivery. Delivery to rural addresses and the lower South Island can take up to 10 days. Delivery to North Island can take up to 2-3 weeks.

Orders

 

Your Delivery

Order Type

Delivery Charge

Estimate Delivery Time

Auckland

Under 10kg

$60+gst

Metro: 10-20 business days

 

Under 50kg

$175+gst

 

Rural +30%

Under 100kg

$230+gst

 

 

Under 150kg

$290+gst

 

 

Under 200kg

$350+gst

 

 

Over 200kg

$1000+gst

 

 

 

 

 

Waiheke Island

No delivery

 

 

 

 

 

 

Great Barrier Island

No delivery

 

 

 

 

 

 

Waikato Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

 

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Bay of Plenty Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Gisborne Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Hawkes Bay Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Taranaki Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Manawatu-Wanganui Region

Under 10kg

$80+gst

10-20 business days

Rural +30%

Under 50kg

$200+gst

 

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Wellington Region

Under 10kg

$80+gst

Metro 10-15 Business days

Rural +30%

Under 50kg

$200+gst

Rural: 10-20 business days

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1000+gst

 

 

 

 

 

Tasman Region

Under 10kg

$60+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$175+gst

Rural: 10-15 Business

 

Under 100kg

$230+gst

 

 

Under 150kg

$290+gst

 

 

Under 200kg

$350+gst

 

 

Over 200kg

$1000+gst

 

 

 

 

 

 

 

 

 

Nelson Region

Under 10kg

$60+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$175+gst

Rural: 10-15 Business

 

Under 100kg

$230+gst

 

 

Under 150kg

$290+gst

 

 

Under 200kg

$350+gst

 

 

Over 200kg

$1000+gst

 

 

 

 

 

Marlborough Region

Under 10kg

$60+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$175+gst

Rural: 10-15 Business

 

Under 100kg

$230+gst

 

 

Under 150kg

$290+gst

 

 

Under 200kg

$350+gst

 

 

Over 200kg

$1000+gst

 

 

 

 

 

West Coast Region

Under 10kg

$80+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$200+gst

Rural: 10-15 Business

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Canterbury

Under 10kg

$50+gst

Metro: 3-5 business  days

Rural +30%

Under 50kg

$90+gst

Rural: 5-7 business days

 

Under 100kg

$110+gst

 

 

Under 150kg

$160+gst

 

 

Under 200kg

$210+gst

 

 

Over 200kg

$400+gst

 

 

 

 

 

Otago Region

Under 10kg

$80+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$200+gst

Rural: 10-15 Business

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

 

 

 

 

Southland Region

Under 10kg

$80+gst

Metro 5-10 Business days

Rural +30%

Under 50kg

$200+gst

Rural: 10-15 Business

 

Under 100kg

$260+gst

 

 

Under 150kg

$350+gst

 

 

Under 200kg

$480+gst

 

 

Over 200kg

$1100+gst

 

^ Surcharges may apply for multiple items, or based on the size, weight or any special handling requirements. This is required to make sure your order reaches you safely. Delivery costs will be calculated and displayed at checkout. Alternatively, the store may contact you to make other delivery arrangements.

If multiple items are ordered and are available within different timeframes, we may deliver the items separately. If this is the case, you will not incur any extra delivery cost.

Timeframes

Once you've placed your order, if required, our team will be in contact with you to arrange a delivery time and any special delivery instructions. We'll aim to deliver your order within 3 to 5 working days to Christchurch address or up to 10 working days for South Island delivery address. Delivery to rural addresses and the North Island can take up to 20 working days.

Delivery Destinations

Our delivery option is available within New Zealand to physical residential or commercial addresses only. Our couriers cannot deliver to PO Box addresses as we require a signature on delivery. This helps us to ensure your product arrives safely.

For delivery to any commercial address, please supply the name of the business in the delivery address details of your order. Some couriers are not able to deliver to a commercial address if the business name is not supplied.

Delivery charges within mainland North Island and South Island will be calculated for your order and shown as a separate charge before you chose to enter your payment details and send the order to be processed. Delivery will be by courier or by any delivery service as chosen by Innovative Shield Nz

Island Delivery

Innovative Shield Nz delivers to mainland addresses only and do not deliver to offshore island addresses.

For delivery to an offshore island of New Zealand please enter the details of your mainland shipping agent as the delivery address in checkout. Innovative Shield Nz's responsibility for this product shall cease on delivery of the order to your nominated shipping agent.

No Hassle Returns

We are happy to exchange or refund products within 28 days provided that the product is returned with a valid invoice or delivery docket, and;

  • is unopened and unused
  • in original condition and packaging
  • includes all accessories
  • is not a customised item

Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged. Clearance items or products purchased during Clearance events in our stores cannot be returned or exchanged.

We will refund to you via bank transfer or, if you prefer, we can issue you a store credit for the sum equal to the cost of the product excluding handling and any delivery or returns costs.=

Faulty Goods

If a problem occurs with a product purchased from Innovative Shield Nz, bring it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.

Cancelling Your Order

If you wish to cancel your order you will need to contact the Innovative Shield Nz. Please check the order confirmation email for details. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.

If we are able to cancel your order prior to dispatch, we will refund to you via bank transfer where possible or, if you prefer, we can issue a store credit.